Return & Refund Policy

Last updated: 2 September 2026

Cancelling an Order

If you request a cancellation before your order has been processed or dispatched, we will cancel the order and issue a refund to your original payment method.

Once an order has been processed, prepared for shipment, or dispatched, cancellation may no longer be possible.

If your order has already been processed or dispatched and you wish to receive a refund, you must wait until you receive the order and then follow our return procedure below.

Returns

If you wish to return an order after receiving it, you are responsible for the cost of returning the item, unless applicable law requires otherwise.

The item must be sent to the return address provided by Aerox. We recommend using tracked shipping and keeping your proof of postage until your return has been completed.

Once we receive the returned item, we will inspect it to ensure that it is in an acceptable condition. If the return meets the applicable requirements, your refund will then be processed.

Product Condition

Minor imperfections that can occur during manufacturing or normal handling do not automatically qualify an item for a refund.

Examples may include:

• Slight colour differences or minor variations in colour

• Loose or hanging threads

• Minor stitching imperfections

• Small cosmetic imperfections that do not affect the use of the item

However, if an item arrives with significant permanent damage, clearly visible stains, or another substantial defect, please contact us with photographs and details of the issue so that we can assess the situation.

If an item is materially different from what was described or ordered, please contact us as soon as possible.

Refund Processing

Refunds will be processed after the returned item has been received and inspected.

If the return is approved, the refund will normally be issued using the original payment method.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase under applicable Danish or EU law.

Contact

If you have any questions regarding cancellations, returns, or refunds, please contact Aerox through the contact information provided on our website.